TERMS/ tower eleven hotel Terms & Conditions

The accommodation contract and related contracts concluded between tower eleven hotel (hereinafter referred to as "the Company") and guests shall be governed by the provisions of this agreement. Matters not covered by this agreement shall be governed by laws and regulations or generally established customs.

In cases where the Company agrees to special terms within the scope not contrary to laws and customs, such special terms shall prevail over the provisions of the preceding paragraph.

1. 1. Those who wish to apply for an accommodation contract with the Company shall provide the following information:
   1. (1) Name of the guest
   2. (2)) Dates of stay and expected time of arrival
   3. (3) Accommodation fee (including taxes)
   4. (4) Any other information deemed necessary by the Company
2. 2.Applicants for an accommodation contract shall agree to the conditions of use of "Tower Eleven Onsen & Sauna Usage Agreement," "Japan Baseball Organization Game Viewing Contract Agreement," and "Notes on the Use of Escon Field Hokkaido," and other relevant regulations.
3. 3.If a guest requests to extend their stay beyond the dates mentioned in item 2 of paragraph 1, the Company will treat it as a new application for an accommodation contract upon receipt of such request.

1. 1. The accommodation contract shall be deemed established when the Company accepts the application under the preceding article, announces the acceptance on the official website (hereinafter referred to as "the Website"), or when such acceptance reaches the email server specified by the guest.
2. 2. Upon establishment of the accommodation contract under the preceding paragraph, the guest shall pay the application fee specified by the Company by the designated date, up to the basic accommodation fee for the accommodation period (three days if exceeding three days).
3. 3. The application fee shall be applied to the accommodation fee ultimately payable by the guest, and in the event of default, it shall be allocated after any penalty fees and damages according to Articles 6 and 18, with any remaining balance refunded during payment under Article 12.
4. ・ If the application fee specified in paragraph 2 is not paid by the date specified by the Company, the accommodation contract shall lose its effect. However, this shall only apply if the Company has notified the guest of the payment deadline.
5. 4. If the Company presents incorrect accommodation fees on the Website, and the guest applies for an accommodation contract based on such fees, and the Company accepts it, and if the said fee is significantly lower than the accommodation fees for the period before and after it, unless the reason for the significant reduction such as "limited," "special," "campaign," etc. is displayed, the accommodation contract shall be cancelled due to a mistake under the Civil Code, and the Company shall promptly notify the guest of such cancellation.

1. 1. Notwithstanding the provisions of the preceding Article 2, the Company may agree to a special agreement that does not require the payment of the application fee after the conclusion of the contract.
2. ・ If the Company does not request payment of the application fee under Article 2 or specify the payment deadline for the application fee upon acceptance of the accommodation contract, it shall be treated as a special agreement under the preceding paragraph.

The Company may request cooperation from those intending to stay in accordance with Article 4-2, paragraph 1 of the Hotel Business Law (Law No. 138 of 1948).

1. 1. The Company may refuse to conclude an accommodation contract in the following cases. However, this paragraph does not mean that the Company may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Law.
   1. (1) When the application for accommodation does not comply with this agreement.
   2. (2) When there is no room available due to full occupancy.
   3. (3) When there is reason to believe that the person intending to stay may engage in acts contrary to laws and regulations, public order, or good morals concerning accommodation.
   4. (4) When the person intending to stay falls under the following:
      1. i) Organized crime groups as defined in Article 2, paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), including organized crime groups, organized crime group members, quasi-members of organized crime groups, or other antisocial forces.
      2. ii) When the business activities are controlled by organized crime groups or organized crime group members.
      3. iii) When there are officers of the corporation who are members of organized crime groups.
   5. (5) When the person intending to stay behaves in a manner that causes significant inconvenience to other guests.
   6. (6) When the person intending to stay engages in violent demands or requests an unreasonable burden beyond a reasonable scope from the Company or its employees (excluding cases where the person intending to stay requests the removal of social barriers under Article 7, paragraph 2, or Article 8, paragraph 2 of the Act on Promotion of Elimination of Discrimination against Persons with Disabilities, citing disability as the reason).
   7. (7) When the person intending to stay is a patient or carrier of specified infectious diseases as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Law.
   8. (8) When the person intending to stay repeatedly makes demands as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Law, causing excessive burden on the Company and significantly hindering the provision of accommodation services to other guests.
   9. (9) When accommodation cannot be provided due to natural disasters, facility malfunctions, or other unavoidable reasons.
   10. (10) When there are reasons specifically provided for by ordinances of each prefecture.
   11. (11) When only minors without parental consent are to stay.
   12. (12) When the person who applied for accommodation concealed the purpose of seeking economic benefits for the reserved room.

A person intending to stay may request an explanation from the Company if the Company refuses to conclude an accommodation contract based on the preceding article.

1. 1. Guests have the right to request termination of the accommodation contract from the Company.
2. 2. In cases where guests terminate all or part of the accommodation contract due to reasons attributable to them (excluding cases where the Company has specified the payment deadline for the application fee according to the provisions of Article 3, Paragraph 2, and the guest terminates the accommodation contract before such payment), the Company shall charge a cancellation fee as stated on the official website's reservation page or various travel reservation sites. However, if the Company has agreed to a special agreement under Article 4, Paragraph 1, the obligation to pay the cancellation fee when the guest terminates the accommodation contract shall be limited to cases where the Company has notified the guest.
3. 3. In cases where guests terminate all or part of the accommodation contract due to reasons attributable to them (excluding cases where the Company has specified the payment deadline for the application fee according to the provisions of Article 3, Paragraph 2, and the guest terminates the accommodation contract before such payment), the Company shall charge a cancellation fee as stated on the official website's reservation page or various travel reservation sites. However, if the Company has agreed to a special agreement under Article 4, Paragraph 1, the obligation to pay the cancellation fee when the guest terminates the accommodation contract shall be limited to cases where the Company has notified the guest.
4. 4. If guests fail to arrive by the check-in time on the accommodation day (or 30 minutes after the scheduled arrival time, if specified), without prior notice to the Company, the Company may consider the accommodation contract as terminated by the guest and process it accordingly.

1. 1. The Company may terminate the accommodation contract in the following cases. However, this does not imply that the Company may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Law.
   1. (1) When there is a risk that guests may engage in acts contrary to laws and regulations, public order, or good morals regarding accommodation, or when such acts are observed.
   2. (2) When guests are deemed to fall under the following categories:
      1. i) Organized crime groups, gang members, quasi-members of organized crime groups, or affiliates of organized crime groups.
      2. ii) When organized crime groups or gang members control corporations or other organizations.
      3. iii) When there are individuals among the officers of a corporation who are deemed to be gang members.
   3. (3) When guests engage in behavior causing significant nuisance to other guests.
   4. (4) When guests are patients with specified infectious diseases.
   5. (5) When guests engage in violent demands or requests exceeding a reasonable limit to the Company or its employees (except when guests request the removal of social barriers under Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on Promotion of Efforts to Eliminate Discrimination against Persons with Disabilities).
   6. (6) When guests repeatedly make requests specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Law, causing excessive burden to the Company and significantly hindering the provision of accommodation services to other guests.
   7. (7) When it is impossible to accommodate due to reasons of force majeure.
   8. (8) When guests engage in smoking in bedrooms, mischief to fire-fighting equipment, or fail to comply with prohibitions specified in the rules of use established by the Company.
   9. (9) When reasons specified in Article 5 (11) and (12) are discovered after the conclusion of the accommodation contract.
   10. (10) When guests violate this agreement, the Company's rules of use, or other separately stipulated agreements.
2. 2. If the Company terminates the accommodation contract based on the provisions of the preceding paragraph, no fees shall be charged for accommodation services not yet received by the guests. However, in cases other than those specified in the preceding paragraph item 6, cancellation fees equivalent to the amount of accommodation services not yet received may be charged. In this case, the Company shall not be prevented from making claims based on Article 17.

Guests may request an explanation from the Company if the Company terminates the accommodation contract based on the preceding article.

1. 1. Guests shall register the following items on the pre-check-in form provided by the Company by the day of accommodation:
   1. (1) Name, address, and contact information of the guest
   2. (1) For foreign nationals without an address in Japan, nationality and passport number
   3. (1) Any other information deemed necessary by the Company
2. 2. When guests intend to make payment for the fees under Article 12 using methods other than cash, credit cards, etc., they shall present them at the time of registration as specified in the preceding paragraph.

The time during which guests can use the Company's guest rooms shall be as designated by the Company. However, in cases of consecutive stays, guests may use the rooms for the entire day, excluding the arrival and departure dates.

Guests shall abide by the rules of use provided by the Company while on its premises.

1. 1. The business hours of the Company's main facilities shall be as follows, and detailed business hours of other facilities shall be provided through brochures, notices displayed in various areas, or information books in guest rooms:
   1. (1) Service hours for the front desk, cashier, etc.: As specified in notices within the facility.
   2. (2) Operating hours for dining facilities and other ancillary service facilities: As specified in notices within the facility.
   3. (3) Operating hours for other ancillary service facilities: As specified in notices within the facility.
2. 2. The above hours may be temporarily changed as necessary. In such cases, appropriate notification shall be provided.

1. 1. The breakdown and calculation method of accommodation fees and other fees payable by guests shall be based on the rates agreed upon individually between the Company and the guests.
2. 2. Payment of the accommodation fees and other fees mentioned in the preceding paragraph shall be made by the guest upon arrival or at the time requested by the Company, using the designated currency specified by the Japanese government or methods such as accommodation vouchers and credit cards accepted by the Company.
3. 3. Even if the Company has provided the guest room and it is available for use, accommodation fees shall still be charged if the guest voluntarily chooses not to stay.

The Company shall compensate guests for damages resulting from the performance or non-performance of the accommodation contract and related contracts, unless such damages are not attributable to the Company's fault.

1. 1. In the event that the Company cannot provide the contracted guest room to guests, with the guests' consent, the Company shall make efforts to arrange alternative accommodations under the same conditions.
2. 2. If the Company is unable to arrange alternative accommodations despite the provisions of the preceding paragraph, the Company shall compensate the guest with an amount equivalent to the cancellation fee, and such compensation shall be deducted from the amount of damages. However, if there are no grounds for attributing the inability to provide the room to the Company's fault, no compensation fee shall be paid.

1. 1. The Company does not accept the deposit of articles, cash, or valuables. In unavoidable circumstances where loss or damage occurs to items, cash, or valuables deposited by guests at the front desk, except in cases of force majeure, the Company shall compensate for the damages. However, for cash and valuables, if the Company requests disclosure of their type and value and the guest fails to comply, the Company shall compensate up to 150,000 yen or the limit of the hotel liability insurance.
2. 2. If loss or damage occurs to items or valuables brought into the hotel by guests and not deposited at the front desk, due to the intentional or negligent act of the Company, the Company shall compensate for the damages. However, unless the Company is intentionally or grossly negligent and there was no prior disclosure of the type and value by the guest, the Company shall compensate up to 150,000 yen or the limit of the hotel liability insurance for such damages.

1. 1. If a guest's luggage arrives at the hotel before their accommodation, the Company shall store it at a designated location (the information center located within the hotel complex) and hand it over to the guest upon check-in, only with prior consent from the guest. In this case, the guest shall pay the storage fee specified by the Company, in addition to the accommodation fee.
2. 2. After check-out, if a guest's luggage or belongings are found to have been left behind, the Company shall generally await inquiry and instructions from the owner. In cases where there are no instructions from the owner or the owner cannot be identified, the Company shall store cash or items deemed valuable for a certain period, then deliver them to the nearest police station. However, food and beverages, tobacco, magazines, and items deemed difficult to store for hygiene reasons shall be disposed of on the same day.
3. 3. Regarding the storage of guest luggage or belongings in the aforementioned cases, the Company's responsibility shall be as stipulated in Article 15, Paragraph 1 in the first case and Article 15, Paragraph 2 in the second case.

When guests use the Company's parking lot, regardless of whether the vehicle key is deposited, the Company provides the space for use and does not assume responsibility for managing the vehicle. However, if the Company causes damages through intentional or negligent management of the parking lot, it shall be liable for compensation.

In the event of any violation by guests of this agreement or the rules of use, or any other reason attributable to the guest, resulting in the Company incurring expenses for cleaning or repair of guest rooms, loss of sales opportunities, or other damages, the guest shall compensate the Company for the incurred damages.

1. 1. In cases of damage, theft, etc., to hotel facilities and fixtures
2. 2. In cases requiring special cleaning beyond normal use of the hotel due to food or drink spillage, vomiting, blood, bodily fluids, soiling, etc.
3. 3. In cases of smoking within the hotel premises
4. 4. In cases where expenses are incurred for the disposal or storage of abandoned items

Any disputes arising from the accommodation contract and related contracts governed by this agreement shall be exclusively submitted to the Tokyo District Court as the court of first instance with exclusive jurisdiction and shall be resolved in accordance with Japanese laws.